
3 June 2025 | Sydney Masonic Centre
Community Health Navigator Forum 2025
About
Building bridges – Navigating pathways – Improving health outcomes
The UNSW International Centre for Future Health Systems (ICFHS) is hosting the Community Health Navigator Forum 2025.
Tuesday 3 June 2025
9am – 5pm (registrations open from 8am)
The Community Health Navigator Forum 2025 is being convened by Emeritus Prof. Mark Harris AO and Adjunct Associate Professor Elizabeth Harris AM, both recognised nationally and internationally for their pioneering work in this field.
The Community Health Navigator Forum 2025 will:
- Share and showcase current research and best practice models of delivery.
- Identify ongoing research and practice priorities.
- Establish a framework for researchers and practitioners to build better models of collaboration and capacity to promote Community Health Navigators nationally; and
- Identify infrastructure needs to sustain Community Health Navigators as an emerging health sector workforce in Australia over the long term.
Join us as we share insights and emerging trends in research and practice that informs the work and sustainability of Community Health Navigators across Australia.
The Community Health Navigator Forum 2025 will bring together policymakers, consumers, health professionals, researchers and academics.
Be a part of this opportunity to learn, connect, and shape the future of Community Health Navigators in Australia.
In person and online registrations currently available:
Welcome
to the Community Health Navigator Forum 2025
Building bridges – Navigating pathways – Improving health outcomes.
In Australia we enjoy some of the best health and health care in the world with life expectancy ranked seventh globally. Much of this ranking is attributable to quality preventive strategies and accessibility to public health services. While we acknowledge achievement, we must also acknowledge that there are entrenched inequities in health care access, and thereby health outcomes, for many people and communities across Australia. The complex and fragmented nature of our healthcare system and barriers compounded by poor health literacy, language and cultural differences, are contributing factors.
Health navigation is a vitally important pathway to address inequities in healthcare access and health outcomes. The work and benefits of Community Health Navigators (CHNs) have been evidenced internationally as making a significant contribution to reducing these inequities and improving health outcomes. To date CHN implementation at scale in the Australian health care system is negligible, confined to, often under resourced, examples in local areas or targeting specific population groups.
Our Community Health Navigator Forum in 2022 was successful in bringing together a range of local and international speakers to discuss this emerging and vitally important field of practice. The 2025 Forum puts forward the challenges of widespread implementation of the roles of CHNs in Australia. Nationally there has been small scale localised success but there is much to do to make CHNs an integral part of our State and National health system.
It is vital to connect research and practice. We must identify what is needed to sustain and scale up these local initiatives. We must proactively identify the training and workforce development needs and the concomitant funding and (hard and soft) infrastructure that is required.
On behalf of the UNSW International Centre for Future Health Systems and our Forum 2025 sponsors, the Sydney Local Health District and the Central and Eastern Sydney Primary Health Network, we welcome your attendance and participation at the Community Health Navigator Forum 2025.
We value and appreciate your commitment and work to uplift equity in health care for all Australians. We look forward to engaging with you at the Forum and to the networking and sharing the communication and opportunities that will flow from it.
We hope to see you soon.
Mark and Liz Harris
Program
Please note: Program details are tentative and subject to change.
Time | Session |
---|---|
8.00 - 9.00 am | Registrations open (tea and coffee on arrival) |
9.00 - 9.15 am | Welcome and housekeeping by Hosting facilitator Assoc. Prof. Ben Harris-Roxas Acknowledgement of Country Aunty Donna Ingram |
9.15 - 9.35 am | Opening remarks Susan Pearce AM, NSW Health Secretary |
9.35 - 9.55 am | Response and overview of CHN research and development Prof. Patricia Davidson, Vice Chancellors Fellow & Co-Director of the UNSW International Centre for Future Health Systems |
10.00 - 10.30 am | Morning Tea, networking and poster displays |
10.30 - 11.00 am | Keynote presentation Dr. Michael Wright, President of RACGP |
11.00 - 11.15 am | From the floor 2-minute invited statements from participants and key informants (attendees, online and pre-recorded video). |
11.15 - 12.30 pm | In conversation: Hosted by Paula Kruger, CEO, Media Diversity Australia CHNs in practice – the research and work that brings us here today – modelling best practice.
Dr. Sabuj Kanti Mistry, Lecturer at the School of Population Health, UNSW Sydney Prof. Fiona Doolan Noble, Director of the University Department of Rural Health, Curtin University WA Lou-Anne Blunden, Executive Director Clinical Services Integration and Population Health, SLHD Dr. Anthony Brown, CEO, Health Consumers NSW |
12.30 - 1.15 pm | Lunch, networking and poster displays / meet the researchers |
1.15 - 1.45 pm | From the floor 2-minute invited statements from participants and key informants (attendees, online and pre-recorded video). |
1.50 - 2.50 pm | Panel discussion: Hosted by Paula Kruger, CEO, Media Diversity Australia Strategies and infrastructure needs for sustaining and growing the CHN sector Rene Pennock, Chair of Central and Eastern Sydney Primary Health Network Emeritus Professor Mark Harris AO MBBS FRACGP MD, CHN Forum Co-convenor Dr. Mia Harrison, Research Fellow, UNSW Centre for Social Research in Health |
2.50 - 3.20 pm | Afternoon tea, networking and poster displays |
3.20 - 4.20 pm | Breakout groups x 4 (in-person and online same room)
|
4.20 - 4.50 pm | Breakout group reporting and next steps (recommendations) |
4.50 - 5.00 pm | Closing remarks Forum co-convenors Emeritus Prof. Mark Harris AO and Adjunct Assoc. Prof. Liz Harris AM |
5.00 pm | Close of day |
In person and online registrations are currently available
Meet the presenters



Susan Pearce AM
Susan Pearce AM is Secretary, NSW Health, appointed in March 2022. In this role, Susan is responsible for the management of the NSW health system - with over 142,000 FTE and a budget of over $30 billion - to ensure the provision of world-class, patient-centred care to the people of NSW.
Prior to her recent appointment, Susan was Deputy Secretary, Patient Experience and System Performance Division, a position she has held from November 2015. In that role, Susan had responsibility for the oversight of front-end service delivery and system performance and management across NSW Health, and improving patient experience.
Susan was also the Controller of the State Health Emergency Operations Centre (SHEOC), responsible for directing and overseeing NSW Health’s operational response to the pandemic. From February 2021, Susan led the NSW Health vaccine rollout program, establishing over 40 NSW Health vaccination clinics and more than 100 mobile, outreach and pop-up locations across the state to contribute to the high vaccination rate that have been achieved amongst the people of NSW.
Susan began her career as a registered nurse more than 30 years ago in Broken Hill and has continually worked to serve the communities of NSW, including working in number of Local Health Districts and subsequently as the NSW Chief Nurse. Susan has qualifications in Law and was admitted to the Supreme Court of NSW as a solicitor in September 2019.
Susan was appointed a Member of the Order of Australia in April 2023.



Patricia M. Davidson
RN PhD
Co-Director of the International Centre for Future Health Systems
Professor Patricia M. Davidson has served as Vice Chancellor and President of the University of Wollongong and dean of the Johns Hopkins School of Nursing in Baltimore in the United States. Her work focuses on person-centred care delivery and the improvement of the lives of people living with chronic and complex conditions. She is particularly focussed on how social determinants of health moderate health outcomes and is nationally and internationally recognised as a leader in nursing, health and medical science. In 2021, she was the recipient of the Consortium of Universities for Global Health (CUGH) Distinguished Leader Award. This honour celebrates her exceptional contributions to the advancement of global health.



Dr Michael Wright
Associate Professor Michael Wright a general practitioner (GP), health economist and health services researcher based at the International Centre for Future Health Systems at the University of New South Wales in Sydney, Australia. Michael’s research interests include evaluating the value of primary care within the broader health systems, the impact of primary care funding and policy on health outcomes. Michael is currently national President of the Royal Australian College of General Practitioners.



Paula Kruger
Paula Kruger is an accomplished media leader and communicator with more than 30 years of experience. She has worked in various roles, including broadcast journalist, radio presenter, manager, trainer, recruiter, and talent development.
Most recently, Paula served as the Managing Director of Sydney radio station 2SER, where her leadership grew the audience and revitalised volunteers while providing career pathways for young people entering the industry. Before that, she enjoyed a long career with the ABC, working in management, editorial, and on-air roles in Sydney, Canberra, and Perth.
Paula is passionate about journalism and ensuring that the people who have the privilege of telling our stories reflect Australia’s rich and diverse cultural landscape. Her life has celebrated this diversity; she grew up in both Australia and Fiji and takes immense pride in her Australian, Indigenous Fijian, and Indian Fijian heritage.
In the early 1990s, fuelled by a desire to embrace the call for Australia to “engage with Asia,” she ventured to the vibrant city of Bangkok, where she began her media career. There, she spent four transformative years working with journalists and media professionals from Thailand and around the world, enriching her understanding of industry disruption and diverse perspectives.



Mark Harris AO
Mark is foundation Professor of General Practice and previous director of Centre for Primary Health Care and Equity at UNSW. His main research is on long term illness prevention and management in primary health care and health equity. He is CIA in the Community Health workers Extending Care in the Community (CHECC) study. He continues to teach at UNSW and to provide clinical work is as a volunteer GP with the Sydney Asylum Seekers Centre.



Elizabeth Harris AM
Liz is foundation director of CHETRE (Centre for Health Equity Training Research and Evaluation in Liverpool LHD) and HERDU (Health Equity Research and Development Unit in Sydney LHD). Her main research interest is in health equity, health impact assessment and unemployment and health. She is retired but continues to be involved in research in Community Health Navigators.



Ben Harris-Roxas
Ben is a health services researcher and educator with over 20 years of experience. He is internationally recognised for his work in strengthening health services, integrated care, and health impact assessment. His research focuses on improving healthcare access for culturally diverse communities, people with disabilities, and carers. He is Director of Dual Degree Programs at the UNSW Sydney School of Population Health and convenes postgraduate courses that attract over 400 students each year. Ben has been an investigator on research projects worth over $22 million. He has also consulted for the World Health Organization and held leadership roles in several international professional associations.



Dr Sabuj Kanti Mistry
Sabuj is a lecturer at the School of Population Health, UNSW Sydney with an adjunct affiliation as Director. He is a public health researcher with more than a decade’s experience in conducting research related to chronic disease prevention and management globally using community-based and health systems approaches. His particular focus is to address barriers to accessing health and social care services among people from disadvantages communities in Australia and overseas employing community health navigators. He has a strong track-record of more than100 publications with 3000+ Google Scholar citations. He also received more than 1.5 million in grant funding to develop interventions improving health of diverse communities in Australia and overseas.



Sharon Parker
Sharon is a researcher and program manager at the International Centre for Future Health Systems (formerly the Centre for Primary Health Care and Equity), the University of New South Wales. She has a 20yr nursing background and has worked in research for 20yrs. Over her time at UNSW, she has managed several complex multi-site health research projects including the Preventive Evidence into Practice (PEP) trial, The Health eLiteracy for Prevention in General Practice (HeLP-GP) trial and the Community Health Extending Care into the Community (CHECC) trial. Her experience includes the evaluation of different models of health service delivery, particularly in respect to the methods used to promote collaboration between service providers and promote equitable access to health services for consumers. Her research interests include disease prevention, chronic disease management, primary care, mental health and homelessness. I have a particular interest in the utilisation of evidence for clinical practice.



Fiona Doolan-Noble
Fiona brings extensive experience in nursing and rural health service management to her work. Her research focuses primarily on rural and remote health and social care challenges. She is particularly passionate about developing strategies that help individuals with complex health conditions and difficult life circumstances navigate fragmented health and social care systems to achieve their best possible health outcomes.
Registration
Full in person registration:
$60 AUD
(includes booking fee and GST)
Full in person registration includes access to all available in person sessions, coffee and tea on arrival, morning and afternoon teas, lunch and a copy of the Forum Report.
Full online registration:
$20 AUD
(includes booking fee and GST)
Full online registration includes access to all available online sessions and a copy of the Forum Report.
Concession registration:
$ AUD Donation
(includes booking fee and GST)
We invite a donation for interested people on fixed and limited incomes – this is an honour system.
Concession registration either in person or online entitles you to all the benefits listed above.
Pay it Forward:
$ AUD Donation
(includes booking fee and GST)
If you are able, we invite you to pay it forward by sponsoring an attendee on limited or fixed income.
An automated receipt will be issued in the name as per your registration details.
Get involved

Submit a Poster
You are invited to submit a Poster for display at the Community Health Navigator Forum 2025.
The Poster should highlight key aspects of your work or research. For more details and to register your interest please contact a.duke@unsw.edu.au with the subject line Poster.
Abstract headings:
- Context (service, need, target population)
- Description of navigators: who they are, how selected and trained, what is their role, how are they resourced/funded?
- Successes and challenges What has been learnt.
- What next.
Poster Presentation:
For online: PowerPoint or PDF
For display at Forum: on paper in portrait orientation, size AO (84.1 x 118.9cm)
If you are registering for online participation, you are also eligible to submit a physical Poster that will be displayed.

From the Floor
Scheduled into the Program are From the Floor 2-minute summary statements either presented in person, online or a pre-submitted video. Spaces will be limited and those statements that are not presented on the day will be made available in the Forum Report.
Your statement should reflect the aims of the Forum:
- Share and showcase current research and best practice models of delivery.
- Identify ongoing research and practice priorities.
- Establish a framework for researchers and practitioners to build better models of collaboration and capacity to promote Community Health Navigation nationally.
- Identify infrastructure needs to sustain Community Health Navigation as an emerging health sector workforce in Australia over the long term.
For more details and to register your interest please contact a.duke@unsw.edu.au with the subject line From the Floor.

Submission for Reading / Reference list
You are invited to submit recommendations for a Reading / Reference list – this can be your research, relevant research from peers and weblinks to organisations and initiatives that support the ongoing development of Community Health Navigation – nationally and internationally.
The Reading / Reference list will be distributed in the post Forum Reporting documentation.
Please note by submitting to the Reading / Reference list does NOT guarantee it will be included.
For more details and to register your interest please contact a.duke@unsw.edu.au with the subject line Reference Reading list.
Venue
Sydney Masonic Centre
66 Goulburn Street Sydney NSW 2000
We encourage you to visit the Sydney Masonic Centre website – please scroll down to find information about the venue, getting there, parking and local accommodation.
Contact
Questions or further information?
Thank you for your interest and we look forward to greeting you on 3 June 2025.
If you have any questions or need more information, please contact us at ICFHS@unsw.edu.au
For sponsorship and media enquiries please contact Tony at a.duke@unsw.edu.au / 0475 128 750 (text only)
Acknowledgement of Country
On behalf of the University of New South Wales we respectfully acknowledge the Bidjigal clan of the Dharawal Nation, alongside the Biripai, Dharug, Gadigal, Gumbaynggirr, Ngunnawal and Wiradjuri peoples, on whose unceded lands we are privileged to learn, teach and work. We honour the Elders of these Nations, past and present, and recognise the broader Nations with whom we walk together. UNSW acknowledges the enduring connection of Aboriginal and Torres Strait Islander peoples to culture, community and Country.